尋日班機發生咗件直接衝擊的思緒嘅事……
講返飛墨爾本我哋會有兩餐，每餐有三個選擇，每餐出餐之前我哋會做一個廣播，內容會提及話我哋會盡量滿足乘客嘅第一選擇，如果第一個選擇冇哂，希望閣下選擇其他。
話說尋日同同事A派派下餐嗰陣，我問個澳洲乘客B想食咩，個客話想食omelette，於是我就俾咗個omelette佢。同事仲派緊前一行，前一行有兩個乘客CD都表示想食omelette。
呢個時候乘客B無那那大叫：「我都要omelette！點解仲未俾我㗎？」
同事A就回應佢：「咦？啱啱我個同事咪俾咗你囉？」
乘客B：「嗰個係俾我個孫㗎！我自己都要一個omelette！」望一望，原來佢個孫坐咗喺4個位嘅另一邊，suppose唔係應該我哋呢邊派……
同事A：「唔好意思呀！因為我哋得返最後兩個omelette……咁嗰呢兩位乘客CD都要呀……你會唔會考慮下其他選擇？」我哋問完對面同埋入埋廚房搵都真係冇哂……
點知個乘客B勁大聲指住同事A：「Shut your breakfast！」
同事A：「真係唔好意思！I can only give you what I have...」
之後我見乘客CD都係香港人，大家同聲同氣，就問佢哋介唔介意讓出一個omelette俾乘客B，再揀過第二個餐。好彩佢哋好好人，完全冇問題。我以為件事就咁解決了，點知……
同事A同Cabin Leader匯報咗呢件事之後（Cabin Leader其實喺對面都有目擊成件事），Cabin Leader覺得好嬲，點解個乘客可以咁樣樣同同事講嘢，於是就決定去搵返個客傾返件事。
喺香港做嘢、深受中國「息事寧人」文化影響嘅我，心諗：多一事不如少一事，而家個客已經冇事，點解仲要去搞佢？
於是個Cabin Leader就衝咗出去，同個澳洲客講, "The way you talked to our cabin crew is unacceptable. You should be respectful to our cabin crew."
佢返嚟之後問我覺得點，哇我心入面真係覺得姐你真係好型呀！可能文化唔同定點啦，我做咗就嚟三年都冇見過人夠膽咁同客講嘢……
於是我就坦白同佢講, " To me, I don't think it's a good way to irritate the passenger again once the problem gets solved. But I really appreciate what you did as it'll mean a lot to 同事A. I can see your support and trust on us. Thanks a lot."
每個cabin leader對客、處事嘅方式都唔同，我唔知佢咁做係啱定唔啱、呢個方法係咪對每一個客都適合。但係，我確確實實feel到嘅，係上級撐自己嘅一股暖流。
姐，你真係好型呀💛
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